Refund & Cancellation Policy

Green Sylhet Travel & Business Solutions
Last Updated: January 2026

At Green Sylhet Travel & Business Solutions, we aim to provide transparent and fair refund procedures across all of our services, including airline ticketing, hotel reservations, holiday packages, luggage storage (Locker Hub), property services, insurance, vehicle services and business solutions.

Refund eligibility always depends on the individual supplier's terms, government regulations, and the conditions accepted during booking.

1. Flight Ticket Refunds

Airline tickets are governed by the fare rules of the issuing airline.

• Refundable Tickets
• Partially Refundable Tickets
• Non-Refundable Promotional Tickets
• Date Change with Airline Penalty
• Name Correction (where permitted)

Green Sylhet processes refund requests according to airline policies. Airline cancellation penalties, fare differences and administrative charges may apply.

2. Hotel Booking Refunds

Hotel reservations are subject to each hotel's cancellation rules.

• Free cancellation (if applicable)
• Partial refund depending on notice period
• No refund for late cancellation or no-show bookings

3. Holiday Packages & Tours

Tour packages may include flights, hotels, transfers and sightseeing. Cancellation charges vary according to supplier policies.

• Supplier cancellation fees
• Non-refundable deposits
• Government taxes (where applicable)

4. Locker Hub Bookings

Refunds for luggage storage bookings depend on cancellation timing.

• Cancellation before check-in may qualify for a refund.
• Once luggage has been checked in, storage fees are generally non-refundable.
• Service interruptions caused by Green Sylhet may qualify for partial or full refunds.

5. Property Services

Consultation fees, documentation services and property assistance fees are generally non-refundable once work has commenced.

Deposits paid directly to landlords, sellers or third-party agencies are governed by their own contractual terms.

6. Car Services

Refund eligibility for vehicle purchases, rentals and reservation fees depends on the dealership or service provider.

• Vehicle reservation deposits may be non-refundable.
• Rental cancellation rules vary by provider.
• Administrative charges may apply.

7. Insurance Services

Insurance policies are issued by licensed insurance providers.

Cooling-off periods, cancellation rights and refund amounts are subject to the insurer's policy and applicable regulations.

8. Business Licensing & Consultancy

Consultancy, licensing applications, document preparation and government filing fees are generally non-refundable once submitted or processed.

9. Processing Time

Approved refunds are usually processed within:

• 7–30 Business Days (Airline)
• 5–20 Business Days (Hotels)
• 3–15 Business Days (Locker Hub)
• Depending on supplier processing times

Processing time may vary depending on banks, payment gateways and international settlement procedures.

10. Service Charges

Green Sylhet may charge reasonable administrative fees for:

• Refund processing
• Booking modification
• Ticket reissue
• Manual supplier coordination

11. No-Show Policy

Failure to use a booked service without prior cancellation may result in the booking becoming completely non-refundable.

12. Force Majeure

Green Sylhet shall not be liable for cancellations or disruptions resulting from circumstances beyond our control, including:

• Natural disasters
• Airport closures
• Airline strikes
• Government restrictions
• Political unrest
• Pandemics
• Weather-related disruptions

13. Refund Request Procedure

Customers requesting refunds should provide:

• Booking Reference
• Passenger Name
• Service Type
• Reason for Cancellation
• Supporting Documents (if required)

14. Contact Us

Refund and cancellation requests should be submitted through our official communication channels.